Check your patient feedback for AHPRA compliancy

Patient Review Tool

AHPRA’s guidelines prevent testimonials and reviews with certain content from being used to promote regulated health services and businesses. If you’ve received positive patient feedback and aren’t sure if it meets AHPRA’s requirements, you can use this patient review compliance tool to determine its suitability for use in advertising.

Patient review checker tool


Are you planning to use the feedback in your advertising?

AHPRA defines advertising as “all forms of verbal, printed or electronic public communication that promotes a regulated health service provider to attract a person to the provider (practitioner or business)”.*

This means that responding to the review, displaying it somewhere where it may be seen, directing traffic to it, or use it for any other deliberate act of self-promotion may be considered as advertising.

If the review is currently posted on a platform you don’t hold control over and you don’t plan to use it for direct self-promotion, click on ‘no’.
*Guidelines for advertising a regulated health service, 2020. Link on page below.

Disclaimer: While the information on this webpage is from sources which are considered reliable at the time of writing, Vividus and its employees, independent bloggers, consultants, and officers do not guarantee, warrant, or represent, expressly or impliedly, that the information contained in this webpage is complete or accurate. Vividus does not accept any responsibility to inform you of any matter that subsequently comes to its notice which may affect any information contained within this document. The information on this webpage is for general educational information purposes only. It is not intended as legal, financial or investment advice and should not be construed or relied on as such. Before making any commitment of a legal or financial nature you should seek advice from a qualified and registered legal practitioner or financial or investment adviser. To the extent permitted by law, Vividus excludes any liability, including any liability for negligence, for any loss, including indirect or consequential damages arising from or in relation to the use of any of the information in this document or associated materials. It is developed from AHPRA’s check-and-correct testimonial tool (2019). For more information on compliancy in Australian medical advertising, visit AHPRA’s website or contact us directly.

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